I had previously talked about them (from who they are and what they do) in the last post. At the end of January, I was back and forth with a representative of the company to order my foil prints, and a few weeks ago I finally got them. To be clear, this was the first time ordering foil merchandise, and it was an interesting experience.

The Process

To purchase this particular service (foil prints), I was advised to have communication with a representative. I couldn’t order this as a normal order since the foil service was a second procedure that must be performed and applied meticulously with continuous reviews and corrections. You will be asked for specific details such as:

• Sizes – 12″ x 18 or smaller.
• Bleeds Setup – 11.75 x 17.75 for full bleed and 12 x 18 for no bleed.
• Paper Materials – Extra Heavy Cardstock Satin, Extra Heavy Cardstock Gloss, Heavy Cardstock Satin, Heavy Cardstock Gloss, Heavy Cardstock 1 Sided Gloss, Light Cardstock Satin and Light Cardstock Gloss.
• Foil Color – Gold, Silver, Rose Gold, Red, or Green.
• Sided – Single-sided vs double-sided.
• Fronts – foil-only, foil-and-toner, full-color toner only, or black and white only.
• Backs – full-color toner only, black and white toner only, or blank.
• Additional finishing – if any, such as corner rounding, folding, etc.

NOTE: I would recommend you ask for your free sample kit to study each paper stock and choose the desired product.

The Foil Outcome

Once these details were set, the representative placed the order, but before proceeding to print the product after payment, a free sample was sent to my address for review and confirmation.

My first sample came within a week via mail, and guess what? It came damaged. I was livid. I emailed back the representative asking why they sent my sample in a big ass envelope that was folded in half, which could possibly give the impression that it can be folded even more carelessly. No card stock was visible for protection (of course, when sending an envelope mail, they should be flexible, not sturdy), the color quality was not well-calibrated, and not a single rubber stamp indicated the classic “Do Not Bend”.

He replied promptly and sent me another sample for free since I showed evidence of the damaged one. Once I got the new sample I was satisfied, he also assured me that the order would be sent in a secure package.

Cost & Shipping

Pricing was affordable, though shipping might be a little expensive.

Quality

It can depend on the product itself and what materials you choose. Mine came with small mistakes, but with the help of the representative, we could improve the product with a few tweaks.

Quantity

I believe that for my order, there was no minimum quantity, which is a plus.

Communication

Tim was the one behind the procedure, and he made sure I was satisfied with his performance between fast replies, good skills for solving problems, being empathic, and being very well-oriented to details.

Overall 5 ☆ 5

I recommend using Catprint, not just because of their outstanding products or good customer service, they also provide special offers and discount codes. You can also receive updates about price changes, promotional discounts, new products, and more.

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